Hi Limayri, thanks for reaching out. I can see the 500 errors on our end as well. This appears to be related to a recent update to our pre-qualification validation rules. I've escalated this to our engineering team. In the meantime, you can use the manual entry form as a workaround.

Thanks Shawn. We have about 15 applicants waiting, so hoping this gets resolved soon. Using the manual form for now but it's much slower. Is there an ETA on the fix?

Good news — our engineering team identified the issue and a fix is being deployed now. You should see the API working again within the next 15-20 minutes. Apologies for the disruption.

Thank you for submitting your 10th Pull Audit authorization document. Our compliance team will review it and get back to you within 1-2 business days. Your ticket number is ISP-1001.

Hi Limayri, I've received your authorization letter and I'm reviewing it now. Quick question — the letter references "Acme Financial" but your account is registered as "Acme Financial Services." Can you confirm these are the same entity, or do you have an updated letter with the full legal name?

Good catch — same entity, the letter just has our abbreviated name. I'll get an updated version with the full legal name and upload it today.

Perfect, no rush. Once we have the updated letter with the full legal name, I'll approve the audit and you're all set for the bureau review. Everything else in the document looks good.